Return & Refund Policy
We believe you would be delighted with our products. If you are not 100% satisfied with your order, please contact Customer Care, we will resolve the problem quickly to your satisfaction.We promise that if there is indeed a package damage or quality problem, please do not hesitate to contact us by email services@zleygroup.com at first, we must do our best to find an excellent solution to your satisfaction.Thanks for your support.
Frequently asked questions
Who pays for international return shipping?
Under the standard policy, international return shipping costs are the responsibility of the buyer.
If the product is of a quality issue (such as wrong shipment/damage), the company will reimburse reasonable international return shipping costs. Please provide a shipping invoice when applying.
If there is a special promotion, please check the event description or contact customer service to confirm whether the shipping is free.
How long does it take for an international return package to arrive?
From the time you hand over the return package to the international courier, it usually takes 10-20 working days to reach our return warehouse.Due to the different customs clearance speeds in different countries, the specific time may fluctuate. It is recommended that you keep the waybill number after sending it out for tracking.
The return package was charged customs duties, what should I do?
Return due to personal reasons (not quality issues): The buyer shall bear the export return taxes or tariffs that may be incurred.Return due to quality issues: After reviewing and confirming that it is a quality issue, our company can assist in reimbursement of customs duties. You need to provide a customs tax payment certificate; the maximum reimbursement amount is the actual tax paid for the package.